Patching up: More consumers and businesses are expected to opt for repairs over replacement

Operators in the Computer and Computer Equipment Repair industry carry out repairs and maintenance on a wide variety of products, including household laptops, tablet computers, printers and ATMs. This means that most operators specialise in working on a particular type of product. In a similar manner to other repair industries, the Computer and Computer Equipment Repair industry generally follows countercyclical trends. When the economy is growing, industry demand tends to fall as consumers opt to replace their faulty equipment rather than repair it. Over the past five years, an improving economy, combined with rapid technological improvements, has led to many consumers choosing to purchase new devices rather than repairing their old ones, decreasing demand for industry more.

Industry Statistics & Market Size
Annual Growth 13-18
Forecast Growth 18-23
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • Many consumers have opted to purchase new devices rather than repair their old ones
  • Increasing computer literacy over the past decade has increased external competition
  • The increasing use of self-service machines and ATMs is expected to support revenue
  • Industry Report - Industry Key Buyers Chapter

    The Computer and Computer Equipment Repair industry has a low level of market share concentration, with the two largest operators in the industry accounting for less than 5% of industry revenue. In 2017-18, there is estimated to be over 4,000 enterprises operating in the industry, operating approximately 4,500 establishments, demonstrating the predominance of small firms. The industry is highly fragmented, with 88.3% of industry enterprises employing fewer than five people. A large proportion of operators within the industry are either the manufacturers (or licensees) of the equipment itself and repair products under warranty agreements, or they are small businesses that concentrate on serving a very limited area...purchase to read more.

    Additional Insights for the Computer & Computer Equipment Repair Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Computer & Computer Equipment Repair Industry are

  • Supply contracts in place for key inputs
  • Proximity to key markets
  • Production of premium goods/services
  • IBISWorld analysts also discuss how external factors such as Demand from computer and gaming product retailers and Audiovisual equipment prices in the Computer & Computer Equipment Repair industry impact industry performance..

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    What's in this report

    What is the Computer & Computer Equipment Repair Industry?

    Companies in this industry repair and maintain computers and computer equipment, but not communications-related devices. This means that repair of computers, computer peripherals, tablets, gaming consoles, and public machines such as ATMs and cash registers is included, but repair of smartphones, fax machines and commercial-use cameras is excluded.

    Industry Products
  • Desktop and laptop computer repair
  • Storage device repair
  • Portable electronic device repair
  • Specialised computer repair
  • Other services
  • Printer, scanner and server repair
  • Industry Activities
  • Repairing and maintaining desktop and laptop computers
  • Repairing and maintaining storage devices
  • Repairing and maintaining printers, mice and keyboards
  • Repairing and maintaining projectors, scanners and photocopiers
  • Repairing and maintaining ATMs and cash registers
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Demand from computer and gaming product retailers
  • Audiovisual equipment prices
  • Business capital expenditure
  • IT and telecommunications adoption
  • Real household disposable income

  • Current Performance
  • Fluctuating demand
  • The replacement trend
  • Competitive pressures
  • Chart: Revenue Growth

  • Industry Outlook
  • Changing environment
  • Future ventures
  • The replacement trend
  • Table: Computer & Computer Equipment Repair Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Computer & Computer Equipment Repair Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Data Processing & Hosting Services
  • Banks
  • Hospitals
  • Consumers

  • Key Selling Industries
  • Computer & Peripheral Equipment Manufacturing

  • Products & Services
  • Desktop and laptop computer repair
  • Specialised computer repair
  • Printer, scanner and server repair
  • Portable electronic device repair
  • Storage device repair
  • Other services
  • Chart: Computer & Computer Equipment Repair Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Households and individuals
  • Small and medium-size businesses
  • Government
  • Large businesses
  • Chart: Major Market Segmentation for the Computer & Computer Equipment Repair Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitPurchasesWagesOther expenses
  • Chart: Cost Structure Benchmarking – Sector vs Computer & Computer Equipment Repair

  • Basis of Competition
    Internal competitionExternal competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Computer & Computer Equipment Repair Industry

  • Industry Globalization
    There are no major players in this industry. This report includes analysis of other companies.
    Capital Intensity
  • Chart: Level of Capital Intensity for the Computer & Computer Equipment Repair Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Computer & Computer Equipment Repair Industry
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
  • A device attached to a host computer to expand the host's capabilities.
  • Precision Equipment
  • Equipment such as dental equipment, diagnostic imaging equipment, meteorological instruments, surgical instruments, optical instruments and sonar equipment.
  • Warranty
  • An assurance that an item will be repaired without cost to the buyer, usually only for a limited period of time after purchase.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Computer & Computer Equipment Repair market research report can be used to help you: understand market size and growth potential; major companies; draft business plans and pitch books; and conduct benchmarking and SWOT analysis. Our industry analysis highlights macro industry trends in the overall sector and micro trends faced by companies that do business in the industry. The industry report also provides key industry statistics and 5-year forecasts to anticipate future industry prospects so you can decide with confidence.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Computer & Computer Equipment Repair:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Computer & Computer Equipment Repair market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Computer & Computer Equipment Repair, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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