Fixer upper: Economic uncertainty encourages consumers to have equipment repaired

Operators in the Computer and Computer Equipment Repair industry carry out repairs and maintenance on a wide variety of products, including household laptops, tablet computers, printers and ATMs. In a similar manner to other repairment industries, the Computer and Computer Equipment Repair industry generally follows countercyclical trends. An improving economy over the first-half of the five-year period led to a decrease in demand for the industry's services. High confidence and disposable incomes led to consumers being more willing to pay for replacement products. Changes in consumer sentiment are expected to have driven revenue volatility over the first-half of the period. However, disposable incomes have been constrained since the EU referendum in 2016-17...read more.

Industry Statistics & Market Size
Revenue
£2.6bn
Annual Growth 14-19
5.9%
Forecast Growth 19-24
Profit
Employment
18,859
Businesses
4,253
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • Economic uncertainty means businesses are opting to have faulty equipment repaired
  • The use of specialised parts has supported growth in demand for repairs
  • Industry operators are expected to continue to benefit from weak consumer confidence
  • Industry Report - Starting a New Business Chapter

    The barriers to entering the Computer and Computer Equipment Repair industry are considered to be low but increasing. Increased IT innovation has led to start-up costs falling. New operators have to buy suitable repair equipment and software. In recent years, increased innovation in the form of software such as TeamViewer has allowed operators to remotely connect to and control computers, which has meant that a number of repairs can be carried out off site, reducing operating costs. However, due to the fragmented nature of the industry, a new computer repair firm will only be able to succeed if it can establish a reputation for providing high-quality services at reasonable prices and quick turnaround times. Ent...purchase to read more.

    Additional Insights for the Computer & Computer Equipment Repair Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Computer & Computer Equipment Repair Industry are

  • Supply contracts in place for key inputs
  • Proximity to key markets
  • Production of premium goods/services
  • IBISWorld analysts also discuss how external factors such as Demand from computer and gaming product retailers and Audiovisual equipment prices in the Computer & Computer Equipment Repair industry impact industry performance..

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    What's in this report

    What is the Computer & Computer Equipment Repair Industry?

    Companies in this industry repair and maintain computers and computer equipment, but not communications-related devices. This means that repair of computers, computer peripherals, tablets, gaming consoles, and public machines such as ATMs and cash registers is included, but repair of smartphones, fax machines and commercial-use cameras is excluded.

    Industry Products
  • Desktop and laptop computer repair
  • Storage device repair
  • Portable electronic device repair
  • Specialised computer repair
  • Other services
  • Printer, scanner and server repair
  • Industry Activities
  • Repairing and maintaining desktop and laptop computers
  • Repairing and maintaining storage devices
  • Repairing and maintaining printers, mice and keyboards
  • Repairing and maintaining projectors, scanners and photocopiers
  • Repairing and maintaining ATMs and cash registers
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Demand from computer and gaming product retailers
  • Audiovisual equipment prices
  • Business capital expenditure
  • IT and telecommunications adoption
  • Real household disposable income

  • Current Performance
  • Fluctuating demand
  • The replacement trend
  • Competitive pressures
  • Chart: Revenue Growth

  • Industry Outlook
  • Changing environment
  • Future ventures
  • The replacement trend
  • Table: Computer & Computer Equipment Repair Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Computer & Computer Equipment Repair Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Data Processing & Hosting Services
  • Banks
  • Hospitals
  • Consumers

  • Key Selling Industries
  • Computer & Peripheral Equipment Manufacturing

  • Products & Services
  • Desktop and laptop computer repair
  • Specialised computer repair
  • Printer, scanner and server repair
  • Portable electronic device repair
  • Storage device repair
  • Other services
  • Chart: Computer & Computer Equipment Repair Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Households and individuals
  • Small and medium-size businesses
  • Government
  • Large businesses
  • Chart: Major Market Segmentation for the Computer & Computer Equipment Repair Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitPurchasesWagesOther expenses
  • Chart: Cost Structure Benchmarking – Sector vs Computer & Computer Equipment Repair

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Computer & Computer Equipment Repair Industry

  • Industry Globalization
    There are no major players in this industry. This report includes analysis of other companies.
    Capital Intensity
  • Chart: Level of Capital Intensity for the Computer & Computer Equipment Repair Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Computer & Computer Equipment Repair Industry
    Includes:
  • Industry Revenue (2010-2024)
  • Industry Gross Product (2010-2024)
  • Establishments (2010-2024)
  • Businesses (2010-2024)
  • Employment (2010-2024)
  • Wages (2010-2024)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Peripheral
  • A device attached to a host computer to expand the host's capabilities.
  • Precision Equipment
  • Equipment such as dental equipment, diagnostic imaging equipment, meteorological instruments, surgical instruments, optical instruments and sonar equipment.
  • Warranty
  • An assurance that an item will be repaired without cost to the buyer, usually only for a limited period of time after purchase.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Computer & Computer Equipment Repair market research report is a comprehensive guide to market size and growth prospects. Our industry reports offer strategic industry analysis of the factors influencing companies, including new product developments, economic, lifestyle and demographic influences, distribution and supply chain factors and pricing issues. Full analysis accompanies our data forecasts to illustrate how the market responds to emerging industry trends.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Computer & Computer Equipment Repair:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Computer & Computer Equipment Repair market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Computer & Computer Equipment Repair, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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