Dressed down: Strong competition has placed pressure on prices and caused revenue to fall

Operators in the Department Stores industry have had to contend with volatile trading conditions, strong competition from online-only retailers, and widespread discounting over the past five years. The industry benefited from an improving economy over the first-half of the period as consumer confidence levels rebounded and disposable incomes grew. However, since the EU referendum, consumer confidence has fallen and disposable incomes have become constrained. The industry also continues to face intense external competition from online-only retailers and the expansion of supermarkets into non-food items. The supermarket price war, which commenced in 2014 and continues apace, has also resulted in pressure on prices for non-food items, to the detriment of department stores...read more.

Industry Statistics & Market Size
Revenue
£18.4bn
Annual Growth 14-19
0.2%
Forecast Growth 19-24
Profit
Employment
129,853
Businesses
102

Industry Threats & Opportunities

  • Many stores have introduced product ranges at more accessible price points in recent years
  • Some operators have offered exclusive ranges to matain demand in the face of growing competition
  • High-end stores are expected to perform better than others due to their market positioning
  • Industry Report - Industry Investment Chapter

    The Department Stores industry has a low level of capital intensity, which reflects the labour-intensive nature of retail industries. Unlike smaller variety stores and supermarkets, department stores tend to have a lot of staff on hand in each department to help customers. As reputation is key for department stores, employers place strong emphasis on customer service. Therefore, it is typically required for employees to have extensive knowledge of the products offered. Many department stores also have separate tills in each department, which need to be individually manned. Employees are also required to stock shelves and perform administrative duties. In 2018-19, for every £1.00 spent on capital, industry operators are estimated to spend £9.03 on wages...purchase to read more.

    Additional Insights for the Department Stores Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Department Stores Industry are

  • Ability to alter goods and services produced in favour of market conditions
  • Access to secure revenues
  • Marketing of differentiated products
  • IBISWorld analysts also discuss how external factors such as Real household disposable income and Demand from supermarkets in the Department Stores industry impact industry performance..

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    What's in this report

    What is the Department Stores Industry?

    Department stores retail a wide range of general merchandise, including clothing, household appliances, toys, games, personal-care products and garden equipment. Non-specialised stores that primarily sell food are classified as supermarkets and are not included in the industry.

    Industry Products
  • Clothing
  • Food
  • Accessories
  • Health and beauty products
  • Household items and furniture
  • Games and toys
  • Electricals
  • Books and all other products
  • Industry Activities
  • General merchandise retailing
  • Clothing retailing
  • Food retailing
  • Household goods retailing
  • Game and toy retailing
  • Consumer electronics retailing
  • Personal-care product retailing
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Real household disposable income
  • Demand from supermarkets
  • Total online expenditure
  • Demand from clothing retailing
  • Consumer confidence index

  • Current Performance
  • External threats
  • Economic turbulence
  • New products and ranges
  • Added convenience
  • Black Friday
  • Chart: Revenue Growth

  • Industry Outlook
  • Continued pressure
  • Advancing online
  • Destination shopping
  • Profit performance
  • Table: Department Stores Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Department Stores Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Consumers

  • Key Selling Industries
  • Clothing & Footwear Wholesaling
  • Electronic & Telecommunications Equipment Wholesaling
  • Furniture, Carpet & Lighting Wholesaling
  • Household Appliance & Television Wholesaling
  • Perfume & Cosmetics Wholesaling
  • Pharmaceutical Wholesaling

  • Products & Services
  • Clothing
  • Health and beauty products
  • Household items and furniture
  • Accessories
  • Electricals
  • Games and toys
  • Books and all other products
  • Food
  • Chart: Department Stores Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • People aged between 45 and 64
  • People aged between 30 and 44
  • People aged between 15 and 29
  • People aged 65 and over
  • Chart: Major Market Segmentation for the Department Stores Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Purchases
  • Wages
  • Rent
  • Other costs
  • Chart: Cost Structure Benchmarking – Sector vs Department Stores

  • Basis of Competition
    Internal competitionExternal competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Department Stores Industry

  • Industry Globalization
    John Lewis Partnership plc, Marks and Spencer Group plc, Debenhams plc, Harrods Ltd,
  • Table: John Lewis Partnership plc - financial performance
  • Table: Marks and Spencer Group plc - financial performance
  • Table: Debenhams plc - financial performance
  • Table: Harrods Ltd - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Department Stores Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Department Stores Industry
    Includes:
  • Industry Revenue (2010-2024)
  • Industry Gross Product (2010-2024)
  • Establishments (2010-2024)
  • Businesses (2010-2024)
  • Employment (2010-2024)
  • Wages (2010-2024)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Bricks-And-Mortar
  • Describes a store with a physical building and a high-street presence.
  • Footfall
  • The number of people visiting a store over a period of time.
  • Multichannel Retailing
  • Using different methods to market a firm's product to the consumer. These avenues can include the web, social media, retail stores and email.
  • Specialised Stores
  • Stores that sell one product or a range of similar products such as clothing.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Department Stores market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format. The industry report contains key industry statistics, market size, industry trends, and growth and profit forecasts for a 5-year outlook period.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Department Stores:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Department Stores market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Department Stores, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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